Afoyo African Safaris – Privacy Policy

Privacy Policy

Our Commitment to Your Privacy

At Afoyo African Safaris, your privacy is a priority. We are dedicated to protecting your personal information and maintaining transparency in how your data is handled. This Privacy Policy explains what information we collect, why we collect it, and how we use, store, and protect it when you interact with our services, website, or team.

Whether you are browsing our website, making an inquiry, or booking a safari, we ensure that your information is handled responsibly and in accordance with applicable data protection standards.

Information We Collect

To deliver a seamless and personalized safari experience, we may collect different types of information depending on how you interact with us.

Personal Information

This includes details you voluntarily provide when making inquiries, bookings, or communicating with our team.

• Full name and contact details such as email address, phone number, and physical address
• Passport details and travel identification required for bookings
• Billing and payment information for processing transactions
• Dietary preferences, medical considerations, or special requirements
• Emergency contact details for your safety during travel

Automatically Collected Information

When you visit our website, certain information is collected automatically to help us improve functionality and user experience.

• IP address, browser type, and device information
• Usage data such as pages visited and time spent on the site
• Cookies and similar technologies for analytics and personalization
• Approximate location data where enabled

Travel Information

To tailor your safari experience, we may also collect travel-related preferences and history.

• Your interests such as wildlife, culture, or adventure activities
• Previous bookings and itinerary details
• Feedback, reviews, and survey responses
• Communication history with our team

How We Use Your Information

Your information allows us to deliver high-quality, personalized safari services while maintaining efficient communication and operational excellence.

To Provide Our Services

• Plan and manage your safari bookings and itineraries
• Coordinate logistics with lodges, guides, and service providers
• Process payments and send confirmations
• Provide assistance before, during, and after your trip

For Communication

• Send booking updates and important travel information
• Respond to inquiries and support requests
• Share relevant offers or promotions (only with your consent)
• Request feedback to improve our services

Legal and Security Purposes

• Comply with legal obligations and regulatory requirements
• Prevent fraud, misuse, or unauthorized access
• Resolve disputes and enforce our terms

Information Sharing

We only share your personal information when it is necessary to deliver your safari experience or when required by law. We do not misuse or distribute your data.

With Trusted Service Providers

To ensure a smooth travel experience, we may share relevant details with:

• Accommodation providers such as lodges and hotels
• Transport operators and professional guides
• Park authorities and activity organizers
• Secure payment processors

Legal Requirements

• When disclosure is required by law or authorities
• To protect the rights, safety, and property of our clients and company
• To comply with applicable regulations

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.

• Use of secure servers and data encryption
• Restricted access to sensitive information
• Routine system monitoring and security updates
• Secure and trusted payment processing systems
• Confidentiality agreements with staff and partners

Your Rights

You have control over your personal data and may exercise the following rights at any time:

• Request access to the personal data we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your data where applicable
• Object to certain types of data processing
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

• Booking records: up to 7 years
• Marketing data: until you unsubscribe or withdraw consent
• Analytics data: up to 26 months

International Data Transfers

Due to the nature of travel services, your information may be processed outside your country of residence. In such cases, we ensure appropriate safeguards are implemented to protect your data.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.

• Understand how visitors use our website
• Improve functionality and performance
• Remember your preferences
• Deliver relevant content and marketing

Children’s Privacy

We do not knowingly collect or process personal data from children under the age of 16 without parental or guardian consent. If such data is identified, we take immediate steps to remove it.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any significant updates will be clearly communicated through our website or other appropriate channels.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Data Protection Officer
Afoyo African Safaris
Plot 125, Kawempe Plaza
Kampala, Uganda
Email: privacy@afoyosafaris.com
Phone: +256 775 446 166

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.

Last Updated: 5/11/2026